Brief introduction of Lenscrafters

December 21st, 2009 by Jean Caster Leave a reply »

Lenscrafters used to be the biggest optical retailer in North America, operating about 900 stores across USA, Canada. After being acquired in 1995, Lenscrafters becomes one of the names under the Milan-based Italian eyewear giant Luxottica. Luxottica is the biggest high-end eyewear manufacturing and distributing company in the world.

Lenscrafters was founded by E. Dean Butler in 1983 and was sold to US Shoe Company in 1985, in 1995 Luxottica bought Lenscrafters from US Shoe. Lenscrafters is headquartered in Mason OH, USA. Lenscrafters offers prescription eyeglasses, sunglasses, contact lenses and safety glasses for men, women and kids in its stores. Lenscrafters has long been committed to the quality of its products and services. The quality rule of Lenscrafters is that every pair of eyeglasses must be checked twice before sending to customers for 100% accuracy.

In order to offer the most convenient experience of purchasing eyeglasses, Lenscrafters is one of the earliest retailers in America to offer one-stop and one-hour prescription services. Most of the Lenscrafters stores have optometrist’s office adjacent to it, or have on-site eye doctor in Lenscrafters stores. Lenscrafters stores also own in-house optical laboratory for one-hour fitting service.

Lenscrafters’ guarantee and return policy protects the interest of the consumers to the maximum level. Lenscrafters offers 30-day unconditional return or exchange, unlimited times of exchange within 30 days. This gives and ensures its customers a complete peace of mind for any purchase in Lenscrafters. Lenscrafters puts the customer relationship at the heart of all things.


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